Proposed redesign GoSmokeFree.co.uk custom 404 page · content-area mockup for review — the striped bands stand in for the live header and footer, which stay exactly as they are
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404

Sorry — we can’t find that page

It may have moved, sold out, or the link might be out of date. Try a search, or jump back in with our most popular categories and best sellers below.

← Back to the homepage

Design notes — what changed and why

  1. Search stays front and centre. The current 404 already has a search box; we keep it, made larger, with clearer copy. It submits to the store’s standard /search.php?search_query= endpoint, exactly like the site-wide header search above it.
  2. Popular categories give crawlers and users a path onwards. Six tiles mirror the store’s own “Popular Categories” footer list, plus a link to All Brands. This turns a dead end into internal links to the site’s most important category pages.
  3. Best sellers recover the sale. Six real products (current homepage features) with image, name and price. In BigCommerce these can be hard-coded and refreshed periodically, or fetched client-side from the Storefront API — see the implementation notes in the recommendations document.
  4. Help links deflect support contacts. Users landing on a 404 from an old email or link often want delivery, returns or contact info — one tap away instead of a dead end.
  5. The page must keep returning a real HTTP 404 status. This is a content change only — no redirect to the homepage, no 200 status, so search engines still drop dead URLs correctly.
  6. Header, nav and footer are deliberately shown as striped placeholders. In BigCommerce the 404 template renders inside the theme’s normal layout, so the live header, navigation and footer appear automatically and are untouched by this proposal. Only the content between the bands is new.